Frequently Asked Questions

SHIPPING & DELIVERY

 

- Who delivers my article?
Your items are delivered by our fulfillment center and will be sent to you through your local post office.


- How can I track the progress of my package?

 

To follow your order it's easy! All you need to do is enter the order number you received during your purchase in the order confirmation email and the email address in the Order tracking section at the bottom of the site's homepage.

 
- Why did not I receive my article?
Shipping can take 14 to 35 business days or even longer, depending on your location and the hours of operation of your local post office.
** The warranty period of the item lasts 50 working days and the buyer is eligible for a return of an order if the item has still not been received.


-What are the delivery schedules?
Items are delivered according to the terms and conditions of your local post office and are usually delivered during office hours. (Monday to Friday, 9am to 5pm).


- What happens if no one is at home?
Do not worry, most of our items will be left in your mail box if they are small enough and if the postman does not have access to your mailbox, your parcel will be left at your post office so you can To take it out!


- Where are you from?
We are currently shipping from our warehouse from Asia, which explains the delivery times.


- I was wrong delivery address, what am I doing?
Do not worry, contact us immediately we will gladly update it.

Just send us your corrected address with your order number and we will change your information.


-Change of address after receipt of the delivery confirmation
In accordance with our terms and conditions, once an order has been sent from our warehouse, any changes to the order can only be made and are the sole responsibility of the buyer.

 

RETURNS, EXCHANGES AND REFUNDS

 

- I do not like my article, can I send it back?
Returns are accepted as long as they do not exceed 14 days following receipt of the package. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
** Promotional items are not eligible for returns.


- Can you refund the shipping costs?
Depending on the article and the reason, refunds are allowed after study.


- Can I return the item and exchange it?
Provided that the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest.

CHANGE OF ORDER


- I changed my mind on my article, what to do?
If you have changed your mind about your order, send us an email indicating the item to change and we will do the necessary. Please note that any order changes must be made within 2 hours of the initial purchase.


- Can I change my article after receiving confirmation by email?
Unfortunately no. All items that have left our warehouse are final and can not be changed.


REFUNDS AND CANCELLATIONS


-What is your refund policy?

All purchased items may be returned and / or refunded, subject to management approval and approval, subject to the following conditions:


- Requests for return are accepted within 14 working days of delivery.


- All items must be returned in their condition, delivered with all their parts and labels.


- Damaged / defective / incorrect products can be exchanged.


- The cancellation of an order may be made before the shipment of orders and the management reserves the right to refuse any cancellation made after the shipment of items and / or after 2 hours of the initial purchase.


- The return costs are borne by the buyer


Management reserves the right to refuse any return / refund and each case is subject to the sole decision of the company.
The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to return of the product before receiving a refund.


Any change of address is subject to the approval of management and orders shipped / completed are strictly non-modifiable.


- How long do the repayments take?
Refunds can take up to 14 business days, depending on the purchase payment system.


- I still have not received my refund?
Please inform us immediately by email if you have not received it after 14 working days.

 

DAMAGED ITEMS

 

- What should I do if I received a damaged item?

If you have received a damaged item, please let us know immediately and you will either have the choice to get a refund or exchange your item.

 

OTHER

 

Promotional items


- Why do you have free articles?
We firmly believe that style should be accessible to all. We often organize temporary promotional items campaigns where you will only pay shipping costs. We work directly with the manufacturers and we order in large quantities at the lowest possible price. We also have preferential rates for packing and shipping products.

By doing this we are gaining value in cross-selling and we hope you will come back to us for future purchases.


Emails and Notification

- Confirmation mail not received

If you have not received an email confirming your purchase, please immediately inform us via our contact form with your full name, address and city of delivery and we will help you to resolve the problem as soon as possible.

Sometimes our emails may end up in your junk mail or other folders, we ask you to check them before contacting us.

 

- Partnerships and sponsorship
We currently have no sponsorship or partnership programs to date. However, if you have good ideas, do not hesitate to send us an email.

 

How can I contact you?
If you have any questions, contact us at admin@Nemmaris.com.